Nearly every business and home, regardless of its size, requires an interconnected phone system so that people can be easily communicate. Employees in any business, large or small, must be able to quickly connect with each other to exchange information, set up meetings, or transfer customer calls.
Businesses need a way to organize the incoming calls and direct them to the right department and to the appropriate contact persons. Customers need to be able to quickly navigate the phone menu to be able to reach someone who can provide them with the information or service they need.
A PABX systems can facilitate all of these tasks. BusineThis guide explains the common functions of PABX systems and explore the types of PABX systems that are available.
Function of PABX Systems
PABX is short for Private Automatic Business Exchange. Its a network of telephones within a a home or business that allow convenient calls between individuals to also enable outside callers to quickly reach their contact within the business via the assigned extension.
The extension is a short series of additional numbers that identifies a particular phone line within the business’s phone network. Typically an outside caller or customer would enter the company’s primary phone number and then enter their party’s extension as prompted.
With a PABX system, businesses can create extensions for employees and also redirect calls as needed. PABX systems are also important in implementing customer management systems.
This guide will help customers choose the ideal PABX system for their respective needs.
Here we discuss considerations you should make before going ahead to choose a PABX or IPABX telephone system, and to understand the capabilities, limitations and benefits offered by the different telecommunication systems available.
Considerations for choosing a telephone system
What is a key telephone system?
What is a PABX telephone system?
What is an IPABX (IP PABX) telephone system?
What is a hybrid telephone system?
Types of PABX Systems
There are several types of PABX systems in the market. The three main categories of PABX technology are the traditional PABX, Voice over Internet Protocol (VoIP), and Hybrid PABX systems.
Traditional PABX Systems
The earlier types of telephone systems had a switchboard that was handled by an operator. Some businesses continue to employ a phone box through which all the office telephone lines connect. A cable from the phone box connects it to the phone service provider.
VoIP Systems
The systems send calls via the Internet unsing IP to an extension it intends to connect to. They can also send voice calls to softphones, which are PCs equipped with VOIP software that allows them to receive calls.
VoIP can be a phone and contains the appropriate hardware, or as a software on a PC. The software version needs headset with a microphone, connection to the Internet, and a connection to A VoIP service provider.
Today, VoIP has proven to be a convenient system that provides users with a caller ID as well as functions such as call hold, call transfer, and call park.
Hybrid PABX Systems
Hybrid PABX technology has a combination of both the traditional and VoIP phone systems functionality. If you have the traditional PABX systems and do not completely want to replace them, you can get the hybrid PABX technology PABX systems
IS A PABX SYSTEM IDEAL FOR MY BUSINESS?
To determine whether or not a PABX system is suitable, you should consider the following pros and cons:
Advantages of PABX systems
1. Interconnected on-premises terminals can call each other free of charge, encouraging good communication and efficient business operations
2. Automatically routes incoming calls to specific extensions
3. Calls can be logged automatically, aiding understanding of where time and/or money can be saved within an organisation
4. Eliminates the need to have direct lines for each individual, keeping line rental overheads low
Disadvantages of PABX systems
1. Can be an expensive (but worthwhile) business investment
2. The services of an external technician may be required to keep a PABX system operating smoothly.
No comments:
Post a Comment